Looking for tips to troubleshoot your Wyze Lock Gateway that suddenly went offline? This post is your go-to resource.
First off, here are some reasons your Wyze Lock Gateway may go offline:
- The Gateway isn’t working properly.
- You have connected the Gateway to a faulty outlet.
- The Gateway is too far away from your router.
For details on how to resolve this issue, keep reading.
Wyze Lock Gateway Offline: Try These Troubleshooting Steps
1. Reboot Your Wyze Lock Gateway
If your Wyze Lock Gateway goes offline, the device might not be working properly. To fix this problem, you’ll need to reboot the Gateway. Rebooting the Gateway will delete any cache that can affect its connection.
To reboot your Wyze Lock Gateway, unplug the device from your power outlet. Then wait for 5 minutes before plugging the Gateway back into the outlet.
Your Wyze Lock Gateway may come online after you’ve rebooted the device. But if the Gateway remains offline, continue to the next step.
2. Connect Your Wyze Lock Gateway to Another Power Outlet
Your Wyze Lock Gateway requires a certain amount of power to connect to the internet. The Gateway collects most of this power from the outlet to which it is connected. So, if you connect the Gateway to a faulty outlet, the device will go offline.
You can resolve this issue by plugging your Gateway into a different outlet. While doing this, ensure that the new outlet is still close to your Wyze Lock. Otherwise, the Gateway might disconnect from the lock. Your Wyze Lock Gateway should regain its connection after you’ve connected it to a new power outlet.
However, if the Gateway is still offline, move on to the next step.
3. Move Your Wyze Lock Gateway Closer to Your Router
Your router relies on proximity to connect to devices. So, if your Gateway is too far away from your router, the Gateway may go offline.
If your Gateway goes offline, move the device closer to your router. This should bring your Gateway back online.
However, if your Gateway is still offline, you’ll need to try the last tip.
4. Reset Your Wyze Lock Gateway
If your Wyze Lock Gateway is still offline after you’ve tried all the above tips, reset the Gateway.
To reset your Gateway, press and hold the Reset button until you see blue and red lights blinking from the device. After resetting your Gateway, you’ll need to set it up again in the Wyze app.
Follow these steps to set up your Wyze Lock Gateway:
- Switch on Bluetooth on your phone.
- Insert the Gateway’s plug into a power outlet close to your Wyze Lock.
- Open your Wyze app and tap Home. Then click on the + sign in the upper left corner of the app.
- Select Add Device.
- Next, click on Home again and select Wyze Lock Gateway.
- A blue and red light will start flashing from the Gateway.
- You’ll now see your Gateway with other Gateways in your area.
- Select your Gateway to confirm that you want to set it up.
- Now, click on your 2.4GHz Wi-Fi password and input your password.
- A solid green light will appear, showing the Gateway is now online.
- Give your Wyze Lock Gateway a name.
- You have completed the setup.
Your Wyze Lock Gateway should be online now.
But if the Gateway is still offline, report the problem to Wyze Support.
If your Wyze Lock Gateway goes offline, reboot the Gateway. Then connect the device to another outlet. You can also move your Gateway to the router to bring the Gateway back online.
But if your Gateway stays offline after you’ve tried all these tips, reset the router and set it up again.
Contact Wyze Support if your Wyze Lock Gateway remains offline after you’ve reset the device.