Tru-Bolt Electronic Deadbolt Not Working? (How to Troubleshoot)

This post contains tips to help you troubleshoot your Tru-Bolt Electronic Lock. If that sounds like what you’re looking for, let’s head right into it.

Tru-Bolt Electronic Deadbolt Not Working

First off, if your Tru-Bolt Electronic Lock isn’t working properly, these might be the reasons:

  • Low batteries/incorrect battery installation.
  • The control wire isn’t properly attached to the interior assembly.
  • The entry switch/door handing isn’t set correctly.
  • The lock is faulty.

That said, keep reading to see how to do your Tru-Bolt Electronic Deadbolt.

Tru-Bolt Electronic Lock Not Working: Try These Troubleshooting Tips

1. Check and Reinstall the Batteries

If your Tru-Bolt Electronic Lock is malfunctioning, start your troubleshooting by checking the batteries. You want to ensure that the batteries are properly placed in the compartment—observing polarity markings (+/-).

Remove the batteries from the lock and reinstall them properly. After reinstalling the batteries, wait for the lock to beep twice, followed by blue light from the keypad and two green flashes. Don’t touch the keypad until the blue light goes off.

If the problem persists after reinstalling the batteries, continue to the next step.

2. Inspect the Control Wire

If your Tru-Bolt Electronic Lock isn’t working, another fix to try is checking that the control wire is properly attached to the interior assembly.

As you probably know, the lock comes with a control wire that connects to the interior assembly. Your Tru-Bolt Electronic Lock won’t work if this control wire is not attached properly. So, check and ensure the wire is connected.

You can access the control wire by removing the exterior assembly of the lock from the door and removing the battery cover on the interior assembly. See the image below.

Tru-Bolt Electronic Deadbolt Troubleshooting

If this checks out, but your Tru-Bolt Electronic Deadbolt is still not working, continue to the next step.

3. Replace the Batteries in Your Lock

Your Tru-Bolt Electronic Lock runs on battery power. And the lock will stop working if the batteries are low or completely drained. If your lock was working properly but suddenly stopped, the batteries might be low.

Get a new set of alkaline batteries and replace the old ones. Ensure you only use non-rechargeable alkaline batteries, as the lock doesn’t support lithium batteries/rechargeable batteries.

Follow the steps below to replace the batteries on your Tru-Bolt Electronic Deadbolt:

  • Remove the battery cover. Then remove the old batteries from the compartment.
  • Now insert the new batteries in the compartment—observing the battery polarity markings (+/-).
  • Wait for the lock to beep twice, followed by blue light from the keypad and two green flashes. This indicates that the lock has received power.
  • Don’t touch the keypad when you see the blue until it turns off.
  • You’ve successfully replaced the batteries in your Tru-Bolt Electronic Lock. Next, try to operate the lock to see if the problem is resolved.

Continue to the next step if the problem persists.

4. Reset the Lock

Resetting a Tru-Bolt Electronic Lock usually helps to fix incorrect settings or unseen glitches in the lock. So, if the problem persists after trying the tips above, the next thing you want to do is reset the lock.

However, performing a reset will erase all previous programming in the lock. So, you’ll need to program the lock again (change default Codes and add new codes) after performing the reset.

If you’re ready to reset your Tru-Bolt Electronic Lock, here are the steps to follow:

  • Remove the battery cover. Next, remove one battery from the battery compartment.
  • Wait 10 seconds and reinsert the battery.
  • The lock will beep twice (a long and short beep). Once you hear the beeps, press the Lock button three times in three seconds.
  • Next, the lock will beep and illuminate green. This shows the reset is successful.

You can now reprogram the lock. It should work properly now.

However, if your lock still malfunctions, continue to the next step.

5. Check and Fix Incorrect Door Handing Settings

Incorrect door handing settings during installation can also cause your Tru-Bolt Electronic Lock to malfunction. If your Tru-Bolt Electronic Lock isn’t working properly; as in it won’t stay locked or won’t unlock, chances are the door handing isn’t set correctly.

You can fix this problem by setting the entry switch in the right direction—based on your door swing direction (right/left-handed).

That is, if the door is right-handed, set the entry switch to L. And if the door is right-handed, set the entry switch to R.

You can follow the steps below to set the entry switch correctly:

  • Remove the interior assembly from the door. You’ll see a black button labeled “L R”. That’s the Entry Switch.
  • Based on the direction of your door swing, flip the Entry Switch to L or R. That is, if the door is left-handed flip the switch to L. If right-handed, flip the switch to R (refer to the image below if needed).
  • Next, turn the interior Thumb Turn to the horizontal direction (for a left-handed) door. Or to the vertical direction—for a right-handed door.
  • Put the interior assembly back on the door and tighten the screws.

Tru-Bolt Electronic Deadbolt Won't Stay Locked

That’s all you need to do to fix the door handing for your Tru-Bolt Electronic Lock.

If you need to reinstall the lock completely for any reason, refer to your user manual for guidelines or get an expert to help you.

Wrapping Up

So those are the steps to follow to troubleshoot your Tru-Bolt Electronic Lock.

To recap, if your Tru-Bolt Lock isn’t working, you can troubleshoot it by removing and reinstalling the batteries. Next, check that the control wire is attached to the interior assembly properly.

If the problem persists, replace the batteries and perform a factory reset on the lock.

If that doesn’t help, consider getting a new lock or contact Menards Customer Support for help.

You may also like to see how to troubleshoot a Honeywell Digital Deadbolt.