Smart Life Failed to Add Device: How to Fix

If you’re trying to add a device to your Smart Life app, and it keeps failing, keep reading to see how to go about this issue.

If the Smart Life app is taking too long to add your device, or the process timeouts, you can fix this issue by restarting your phone. If that doesn’t work for you, uninstall and reinstall the app.

For a step-by-step guide on how to resolve this issue, keep reading.

Adding a Device to Smart Life app

Tips to Troubleshoot Smart Life App Pairing Issues

Reboot Your Phone and the Device

As mentioned earlier, this is the first step to resolving this issue. If your Smart Life app keeps failing to add your device, reboot your phone (turn it off and back on).

Next, reboot the device—unplug it from the power outlet and plug it back in. If the device is battery-powered, remove the battery. Wait a few seconds and reinsert the battery. Then turn on the device.

If this doesn’t help, continue to the next step.

Troubleshoot Your Wi-Fi

In some cases, your Wi-Fi network might be the reason for this issue. So, you’ll have to troubleshoot your Wi-Fi. To do this, start by rebooting your router—unplug it from its power source and plug it back in.

Next, check what Wi-Fi band the device you’re trying to add to Smart Life works with. Most smart devices that work with the Smart Life app are not compatible with the 5GHz Wi-Fi band. If this is the case, you’ll have to set your router to operate on the 2.4GHz Wi-Fi band. Check your router’s user manual for guidelines.

Next, check that your phone (where the Smart Life App is installed) is connected to the same Wi-Fi network you want to connect the device to. And if the device only supports the 2.4GHz Wi-Fi, make sure your phone is connected to a 2.4GHz Wi-Fi.

More so, make sure your router is not too far from the device. If possible, take your device and phone to the same room where your router is. You can return it to its position after the setup.

If you’re still unable to get the Smart Life app to add your device, continue to the next step.

Uninstall and Reinstall the App

Smart Life might not be adding your device because the app on your phone contains a bug or if it’s not updated to the current version.

So, another fix to try is removing the app from your phone and reinstalling it. Doing this will ensure you have the current version—free of the previous glitches.

The procedure to remove the Smart Life app from your phone depends on the brand of phone you have. But for most smartphones, you can remove an app by pressing and holding the app’s icon. Then swipe up or follow the prompt on the screen to remove it.

After removing the app, go to your app store and type “Smart Life”. Then tap the Install button to reinstall the app to your phone.

More so, check if your device firmware requires an update and get it updated. If your device firmware is outdated, it might cause some malfunctions, such as pairing issues with the Smart Life app.

Check your device’s user manual for firmware update instructions.

Check for Compatibility

If you’re unable to add your device to Smart Life, check whether the device you’re trying to add is compatible with the Smart Life app.

As you probably know, Smart Life doesn’t work with all smart devices. So, you can’t add an incompatible device to the app. If you discover that your device doesn’t work with the Smart Life app, you can try an alternative app like Tuya Smart. Or search the right app for the device.

But if your device is compatible with the Smart Life app and it’s not working even after applying the fixes above, see the next step.

Server Issues: Try Again Later

Sometimes, all you need to do to fix this issue is to wait and try again later—as this might be happening because of a server issue or so. And the developers might be working to get the issue fixed.

You can check some popular forums like Reddit to see if other users are having the same issue. If so, wait until the issue is resolved and try adding your device again.

Closing Thoughts

Rebooting your devices (phone, router and the device you want to add), uninstalling and reinstalling the Smart Life app should help fix this problem.

However, if the problem persists after trying all the fixes here, perform a factory reset on the device and try again. If it still fails, it might be a server issue. Wait and try again later.

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