Owlet Cam Error OC01: How to Troubleshoot

So your Owlet Camera is showing an OC01 error in the app and you’re sure what that means and what to do? Keep reading to see why this is happening and how to go about it.

Owlet Cam Error OC01

If you see Cam error OC01 in your Owlet app, it means that your camera is facing Wi-Fi connection issues. For details on how to troubleshoot this issue, continue to the next paragraphs.

How to Troubleshoot Owlet Cam Error OC01?

So here are some troubleshooting steps to try if your Owlet Camera is showing the OC01 error in the app:

1. Ensure that Your Camera is Plugged into a Working Power Outlet

If your Owlet camera isn’t producing any light when you get the OC01 error, your camera’s plug may have loosened from its power outlet. Hold the plug to check if it is still firmly plugged into the outlet.

Your camera may fail to connect to Wi-Fi after you’ve properly plugged the device into a power outlet. In that case, you can plug the camera into a new outlet to see if it will connect to Wi-Fi.

What if the camera doesn’t work after you’ve plugged it into a new outlet? Then, you’ll need to check that the camera’s USB cable is inserted properly into the device’s charging point. If the OC01 error still appears on your app after this, move on to the next step.

2. Enable Local Network Settings on Your Smartphone

If the status light is solid blue, your camera may fail to connect to Wi-Fi because it can’t communicate with your phone. You can fix this issue by enabling the local network settings on your phone. This problem is common with iPhones.

Follow these steps to activate your local network settings on your smartphone:

  • Click on the Settings app on your phone.
  • Next, select Privacy.
  • Then, click on the On/Enabled switch beside Local Network to turn on your local network settings.

If your camera fails to connect to Wi-Fi after you’ve enabled local network settings, move on to the next step.

3. Check if the Owlet Cam-OCxxxx is on your Wi-Fi Network List

A blinking red and blue status light on your camera may indicate a network error. To confirm this error, you’ll need to check if the Owlet Cam-OCxxxx network is on your Wi-Fi network list.

Take the following steps to find your Wi-Fi network list on your phone:

  • Open the Settings app on your phone.
  • Then, select Wi-Fi. In some phones, the Wi-Fi option may be under Network and Preferences.
  • All the networks on your Wi-Fi network list will appear. Look for the Owlet Cam-OCxxxx on the list.

If you don’t find the network on the list, contact Owlet Customer Care and report the issue.

However, if the Owlet Cam-OCxxxx is on the list, but you still see the OC01 error, continue to the next step.

4. Change Your Wi-Fi Network to a 2.4GHz Band

Your Owlet camera is only compatible with 2.4GHz Wi-Fi networks. So, the camera won’t connect to Wi-Fi if your router is broadcasting on a 5GHz Wi-Fi network.

As a result, you’ll get the OC01 error on your Owlet app. In this case, your camera may either show a solid blue status light or a blinking red and blue light.

If your router is broadcasting on a 5GHz Wi-Fi network, you’ll need to switch to a 2.4GHz network to use your Owlet camera.

How do you know whether your camera is connected to a 2.4GHz or 5GHz Wi-Fi network? It may be difficult for you to tell just by looking at your Wi-Fi network list.

If you can’t identify the type of Wi-Fi network you are connected to, ask your ISP to rename your Wi-Fi networks. When your ISP has renamed the Wi-Fi networks, your 2.4Ghz network will appear as “myhomewifinetwork.” In contrast, the ISP will rename the 5GHz network as myhomewifinetwork5G.

Once your Wi-Fi networks have been renamed, go to the Wi-Fi network list on your phone. Then, click on “myhomewifinetwork” to switch to the 2.4GHz band.

If you want a more effective solution, you can set your phone to forget all Wi-Fi networks apart from the 2.4GHz network. To do this, tap on a network and click Forget Network in the list of options that appear.

If your Owlet camera does not connect to Wi-Fi after you’ve switched to a 2.4GHz network, try the next step.

5. Restart the Owlet Camera Setup Process

Is the status light on your Owlet camera a solid blue? Then, you may not have gotten a QR code while setting up the camera. This means that your camera is not properly linked to your phone.

As such, it can’t connect to Wi-Fi. To fix this issue, you’ll need to repeat the setup process for your Owlet camera and generate a QR code.

If the status light on your Owlet camera is blinking red and blue, you may also need to restart the camera setup process. A blinking red and blue light may indicate that you inserted the wrong information while setting up the camera. This often occurs when you use the Autofill option to enter your camera information.

Follow these steps to restart the setup process for the camera:

  • Open the Owlet app. Then click on Account.
  • Next, go to the My Devices tab and tap on your Owlet camera.
  • A list of options should appear. Find the Delete option among them to remove your Owlet camera from the app.
  • Now, close and restart the Owlet app.
  • Next, turn on Location on your phone. This will let the Owlet app easily detect your location.
  • Ensure that your camera is still plugged into a power outlet.
  • Then, click on Set up an Owlet Device on the home screen of the app.
  • The system will ask you to choose the device you want to set up. Click on Owlet Cam to continue.
  • The app will now tell you that it is ready to pair. Also, the light on your camera will blink red and blue.
  • Now, a QR code will appear on the app. Place your phone in front of the camera, with the phone’s screen facing toward the camera. Your camera will start scanning the QR code.
  • Once the scan is complete, the app will also prompt you to enter information about your camera. Undo the Autofill option and fill each field manually.
  • After filling all the fields, you’ll get the message: Pairing Successful on the app.

If your Owlet camera doesn’t connect to Wi-Fi after you’ve repeated your camera setup process, try the next tip.

6. Reset Your Owlet Camera

If your Owlet camera fails to connect to Wi-Fi after you’ve tried all the steps above, you may need to reset the device.

Take the following steps to reset your Owlet camera:

  • Search for a tiny circular button at the back of your camera.
  • Press and hold the button when you find it.
  • Release the circular button when you hear the words Ready to Pair from the camera.
  • After you have finished resetting your camera, restart the camera setup process.

If your Owlet camera remains offline after you’ve reset the device, continue to the next tip.

7. Improve Your Owlet Camera’s Performance with RouteThis Helps

If your Owlet camera doesn’t connect to Wi-Fi after you’ve reset the device, you may need to download RouteThis Helps.

RouteThis Helps is Owlet’s partner for fixing network issues on Owlet devices.

Here’s how to fix a connection issue on your camera with RouteThis Helps:

  • Go to the Google Play Store or App Store and download the RouteThis Helps app.
  • Once you’ve downloaded the app, open it.
  • Then, click on Begin on the home screen of the app.
  • You’ll be asked to enter an access code. Input the code OWLT in the boxes provided. Next, minimize the app.
  • Then go to the Settings app on your phone and click on the Wi-Fi option to connect your phone to Wi-Fi. Ensure that the selected Wi-Fi network is a 2.4GHz network type.
  • Go back to the RouteThis Helps app and click on Get Wi-Fi Network to allow the app to access the network.
  • Next, click on Connect to Router. This will let the app communicate with your Owlet Camera.
  • Now, tap Ok to activate all the permissions needed to connect the RouteThis Helps app to your Local Area Network.
  • Move your phone closer to your Owlet camera. Then, click on I Moved It in the app.
  • The app will now ask you if you want to start scanning your Owlet Camera. Click on Confirm to begin the scan.
  • The scan will take about 2 minutes. Don’t minimize or close the app until the scan ends.
  • After the scan, the app will display results from your camera’s Wireless Speed Test and Wi-Fi Compatibility Test.
  • You’ll also see the button Improve Owlet Performance at the bottom of the screen. Tap on the button to reveal your Owlet camera’s network issues.
  • Now click on each issue to view the suggestions the RouteThis Helps app recommends for fixing the problem. If you follow the steps correctly, your camera should connect to Wi-Fi.

Final Thoughts

If your Owlet camera displays the OC01 error in the app, ensure that the camera is plugged into a working outlet. Then, activate local network settings on your phone.

If the camera doesn’t work after this, check if the Owlet Cam-OCxxxx network is on your Wi-Fi network. Contact Owlet Customer Care if you don’t find the network on your Wi-Fi network list.

Changing your Wi-Fi band and retrying your camera setup process may also fix the issue.

Another solution you can try is to use the RouteThis Helps app to improve the performance of your Owlet camera.

If you still see the OC01 error on your Owlet app after trying all the tips available here, contact Owlet Customer Care and report the issue.

You may also like to see how to troubleshoot Vivint Smart Lock connection problems.