Hornbill Smart Lock Not Working: How to Troubleshoot

So your Hornbill Smart Lock is not working properly and you’re not sure what to do? We’re here to help!

Hornbill Smart Lock Troubleshooting

In this post, we’ll walk you through some handy tips to troubleshoot your Hornbill Smart Lock. If that sounds like what you’re looking for, let’s dive in.

How to Troubleshoot a Hornbill Smart Lock?

If your Hornbill Smart Lock is malfunctioning (won’t unlock, not locking, not working) here are some troubleshooting steps to get the lock to work again:

1. Reinstall the Batteries

If you’re having issues with your Hornbill Smart Lock, start your troubleshooting by removing the batteries and inserting them back in.

Sometimes, the battery polarities may have reversed and the smart lock will stop working. Removing and reinstalling the batteries should help resolve the issue.

When removing the batteries, check if the battery terminals are corroded. If so, use a soft cloth to clean them.

More so, ensure you insert the batteries correctly, following the correct battery polarity (+/-).

If your Hornbill Smart Lock still malfunctions after this, continue to the next step.

2. Change the Batteries in Your Lock

Your Hornbill Smart Lock runs on battery power and the performance may reduce if the batteries are low or drained completely.

If your Hornbill Smart Lock was working properly but suddenly stopped, the batteries might be low. So, you’ll need to replace them to get the lock to work again.

Though most Hornbill Smart Lock models come with a low battery indicator that notifies you when the batteries are low, you may not get the notification sometimes—due to incorrect settings or substandard batteries. So, even though you just replaced the batteries and the lock malfunctions, changing the batteries is a recommended fix.

Get a new pair of alkaline batteries and replace the old ones. Ensure you install the batteries correctly, following the right battery polarity (+/-).

If the lock doesn’t work properly after this, continue to the next step.

3. Reset the Lock

Another fix to try if your Hornbill Smart Lock is malfunctioning is to reset the lock.

Resetting the lock will restore factory default settings and override any incorrect settings causing the malfunctions. This also helps to fix unseen glitches preventing the lock from working properly.

However, note that you’ll have to set up your Hornbill Smart Lock with the TTLock app again, add a new admin code, etc., after performing the reset.

That said, here is how to perform a factory reset on your Hornbill Smart Door Lock:

  • On the interior assembly of the lock, remove the battery cover. Then take out one battery.
  • Insert the battery back in. Next, locate the Reset button (you can find it below the Thumb Turn—a small black button).
  • Now, press and hold the Reset button for about 20 seconds. Next, the lock will beep, showing the reset is successful.

This reset method works for most Hornbill Fingerprint Smart Lock models. If it doesn’t work for you, refer to your user manual for reset instructions.

Your Hornbill Smart Lock should start working properly after performing the reset. Ensure you set up the lock—as you did when you first installed it.

But if the problem persists, continue to the next step.

4. Reinstall Your Hornbill Smart Lock

If you’ve just installed your Hornbill Smart Lock and it starts malfunctioning right off the bat, chances are the lock wasn’t installed correctly.

Incorrect installation can cause your smart lock to malfunction, especially if you don’t set the door-handing settings correctly during installation.

If your Hornbill Smart Lock is still not working properly after applying the fixes above, remove the lock from the door and reinstall it. Get your user manual and follow the instructions to reinstall the lock.

If you’re not sure how to install the lock, get an expert to help you.

If the problem persists after reinstalling the lock, contact Hornbill Customer Support and report the issue. They may recommend a fix or arrange for a refund/return.

Wrapping Up

So that’s how to troubleshoot your Hornbill Smart Lock. Sometimes, you only need to replace the batteries in your Hornbill Smart Lock to get it to work properly.

However, if replacing the batteries doesn’t help, consider trying other troubleshooting steps (perform a factory reset and reinstalling the lock).

If the problem persists, contact Hornbill Customer Support for help.

You may also like to see how to troubleshoot a Smonet Smart Door Lock and Gatehouse Electronic Deadbolt.