Honeywell Keypad Door Lock Not Working: How to Troubleshoot

If you’re looking for tips to fix your Honeywell Digital Lock that’s malfunctioning, this post is your go-to resource.

In the following paragraphs, we’ll explain common reasons your Honeywell Electronic Lock isn’t working and how to troubleshoot the problem. Let’s get started.

Honeywell Keypad Door Lock Not Working

First off, here are some reasons your Honeywell Keypad Lock isn’t working properly:

  • The batteries are not installed properly.
  • The control wire isn’t connected to the interior assembly.
  • Incorrect installation.
  • The batteries in the lock are running low.
  • The lock itself is malfunctioning.

Now let’s look at what you can do to get your Honeywell Keypad Lock to work again.

How to Troubleshoot a Honeywell Keypad Lock that Isn’t Working?

Here are some troubleshooting steps to try:

1. Remove the Batteries and Reinstall them

If your Honeywell Keypad Door Lock isn’t working, chances are the batteries aren’t installed correctly. To resolve this issue, remove the batteries from the lock and reinstall them properly, following the correct battery polarity (+/-).

You’ll also need to make sure that you’re using the correct batteries—non rechargeable alkaline batteries. Note that using lithium/rechargeable batteries in this lock may result in some malfunctions.

That said, here’s how to install batteries in your Honeywell Keypad Lock properly:

  • Remove the battery cover. Next, remove the batteries from the compartment.
  • Insert the batteries in the compartment. Ensure you observe the battery polarity (+/-).
  • The lock will beep twice. Then the keypad will light blue, followed by two green flashes from the Honeywell button. This shows that the lock has received power.
  • Ensure you don’t touch the keypad when it illuminates blue until the light turns off.

Now try to operate the lock to see if the problem is resolved.

If your lock is still not working after trying this fix, continue to the next step.

2. Check the Control Wire

Your Honeywell Keypad Lock comes with a control wire that connects the exterior assembly to the interior assembly. If this control wire isn’t properly connected to the interior assembly, the lock won’t work electronically.

So, if your lock is not working, check whether the control wire is properly attached to the interior assembly. Remove the battery cover and the screws holding the Mounting Plate to the interior assembly. From here, you can access the control wire and attach it properly—if needed.

If this checks out, and your lock is still not working, continue to the next step.

3. Replace the Battery

If your Honeywell Keypad Lock is still not working, the batteries might be low, and you’ll need to replace them. Though the lock comes with a low battery indicator, it may not notify you sometimes—probably because the batteries are substandard or not the recommended batteries.

Your Honeywell Keypad Lock uses 4 AA non rechargeable batteries. Get a fresh pair of batteries and replace the old ones.

When installing new batteries, the lock will beep twice, and the keypad will illuminate blue. Ensure you don’t touch the keypad until the blue light goes off.

Your lock should receive power after replacing the batteries, and it should work fine now. But if the problem persists, continue to the next step.

4. Reset the Lock

Another fix to try if your Honeywell Digital Keypad Lock isn’t working correctly is to attempt a factory reset. This should remove incorrect settings/unseen glitches preventing the lock from working properly.

However, note that resetting the lock will remove all your custom settings. That is, all your previous programming will be removed, and you’ll have to reprogram the lock—change the default Programming Code, add User Codes, etc.

That said, here’s how to factory reset your Honeywell Digital Keypad Lock:

  • Slide the battery cover up to remove it.
  • Remove one battery from the compartment. Next, wait 10 seconds.
  • Now put the battery back in and wait for a long and short beep.
  • Next, press the Lock button three times within three seconds.
  • If you hear a beep, and the indicator light illuminates green, your lock is reset.
  • Now reprogram the lock—change the default Programming Code, add User Codes, set Auto Lock, etc. The lock should work fine now.

5. Reinstall the Lock

If your lock refuses to work after trying all the fixes above, chances are the installation wasn’t done correctly. In this case, you’ll need to remove the lock from the door and install it.

Refer to your user manual for installation guidelines. If you’re not sure of installing the lock properly, get an expert to help you.

Closing Thoughts

So that’s how to troubleshoot a Honeywell Keypad Lock that isn’t working properly.

To recap, if your Honeywell Digital Keypad Lock isn’t working, start your troubleshooting by removing and reinstalling the batteries. Next, check that the control wire is properly attached to the interior assembly and replace the batteries if the problem persists.

If that doesn’t help, try to reset the lock. If everything fails, contact Honeywell Customer Support for help.

You may also like to see how to troubleshoot a Vivint Smart Lock.