In this post, we’ll walk you through some troubleshooting steps to try if your Gatehouse Electronic Deadbolt is malfunctioning.
If that sounds like what you’re looking for, let’s head right into it.
How to Troubleshoot a Gatehouse Electronic Deadbolt?
Try these troubleshooting steps if your Gatehouse Electronic Deadbolt isn’t working properly:
1. Discharge Electric Charge from the Lock
If your Gatehouse Electronic Lock was working properly but suddenly stopped working (won’t unlock/lock), start your troubleshooting by discharging the electric charge in the lock. Usually, doing this will get the lock to work again.
To discharge the electric charge in your Gatehouse Lock, remove the battery cover and take out one battery from the battery compartment. Next, press any key on the keypad. Then put the battery back in and replace the cover.
Now check to see if the lock is working properly. If not, continue to the next step.
2. Check the Batteries
Your Gatehouse Electronic Deadbolt may stop working electronically if the battery polarities have been reversed or if the batteries are low/drained completely.
If your Gatehouse Lock is malfunctioning, another fix to try is to check whether the batteries are installed correctly (following the correct battery polarity). Remove the batteries from the lock and reinstall them again properly.
If this doesn’t help, the batteries might be low, and you’ll need to replace them. Get a fresh set of alkaline batteries and replace the old ones.
Ensure you don’t use lithium batteries or any other rechargeable batteries.
Did the lock work properly after replacing the batteries? If not, continue to the next step.
3. Perform the Door Handing Identification Process (for Gatehouse Single-Cylinder Electronic Deadbolt)
If your Gatehouse Electronic Deadbolt is malfunctioning (it won’t lock, and three short beeps are heard when you press the GATEHOUSE/Programming button), chances are the door handing process isn’t complete.
Perhaps you skipped performing the door handing identification process during installation or you didn’t perform it correctly.
What this means is that you need to perform the door handing identification process after installing the lock for the first time or when you perform a factory reset on the lock. Without doing this, your lock won’t function correctly.
The door handing process teaches the lock the orientation of your door (whether it’s right or left-hand swing). The lock won’t function properly if you don’t perform this operation during installation.
So, go ahead and perform the door handing identification and try to operate the lock again.
Here’s how to perform the door handing detection on your Gatehouse Electronic Deadbolt (Single-Cylinder Deadbolt):
- Enter the default Programming Code (0000) of your Gatehouse Lock. Next, press the GATEHOUSE/Programming button.
- Next, press 0 on the keypad. Then press the GATEHOUSE button.
So that’s how to perform the door handing identification on your Gatehouse Electronic Deadbolt. And you should do that whenever you restore factory default settings on the lock.
This should fix the problem with your lock. But if not, continue to the next step.
4. Restore Factory Settings on the Lock
If your Gatehouse Electronic Lock is still malfunctioning after applying the troubleshooting steps above, perform a factory reset on the lock.
Usually, performing a factory reset on an Electronic Lock removes incorrect settings and fixes unseen glitches preventing the lock from working properly.
Here are the steps to follow to factory reset your Gatehouse Electronic Deadbolt:
- Open the battery cover to find the Reset button (a circle button labeled “R”).
- Next, long-press the Reset button until the lock beeps three times.
- Once you hear the three long beeps, it means the lock is reset.
The above reset method works for the Gatehouse Single-Cylinder Electronic Deadbolt. If you have another model of Gatehouse Electronic Lock, try this reset method:
- Remove the battery cover. Then remove one battery from the compartment
- Next, press and hold the SET button. The SET button is a circle button on the inside of the interior assembly.
- While still holding the SET button, put the battery back in. Then release the SET button.
- The lock will flash green and beep twice, showing the reset is successful.
Note: For the Gatehouse Single-Cylinder Electronic Deadbolt, you have to perform the door handing identification process after resetting the lock.
More so, all your previous programming will be erased after the factory reset, so you’ll need to reprogram your lock (change the default Programming Code, add new User Codes, etc.).
5. Reinstall the Lock
Is your lock still not working after performing a factory reset? If so, you may need to remove the lock from the door and reinstall it.
Incorrect installation can also cause your Gatehouse Electronic Lock to malfunction. So, remove the lock from the door and reinstall it properly. If you’re not sure how to install it correctly, hire an expert to help you.
So that’s how to troubleshoot your Gatehouse Electronic Deadbolt.
To recap, if your Gatehouse Electronic Lock suddenly stops working, remove one battery. Then press any key on the keypad for electric discharge.
If the problem persists, replace the batteries and ensure the batteries are installed correctly. Next, perform the door handing identification process.
However, if this doesn’t help, reset the lock. Then perform the door handing identification process again—this should resolve the problem.